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FAQs

Find an answer to any query you may have by looking through our extensive Frequently Asked Questions section. Simply select a question from the list below to find out more.

Popular Questions

Are the blinds covered under a warranty?

All of our blinds are covered by a 12-month standard warranty. We also extend this to a five-year guarantee on the majority of blinds produced in our own factories. For full details on our warranty offer, visit our terms and conditions.

How can I track my order?

You can easily keep track of your orders progress with our online order tracking service. Just enter your order number and delivery postcode & we will let you know what stage your order is currently at. Keep an eye on your orders journey from workshop to doorstep, it couldn’t be simpler.

Click here to start tracking

How do I access a VAT invoice for my order?

Access and print the VAT invoice for your order using our new online function. Designed to make things quicker and easier for you. Just enter your order number and delivery postcode & you’re good to print.

Click here to get your documents printed.

How do I report a fault or damage to my blinds?

We are sorry you’re having to read up on this particular subject, rest assured though we will do everything we can to resolve any issues with your blinds.

The quickest and easiest way to report a fault or damage to your new blinds is to include all information in one email. Please ensure you send us photos of the damage, confirm the size of the blind that is damaged and your order number. If the problem with your new blinds relates to sizing issues, please include an image of your blind next to a tape measure showing the incorrect sizes if you think we have made the blind to the wrong size.

This link will take you to our contact Page.

Please send your email to our customers service team who can be reached using [email protected]

To help make sure there are no delays, please ensure your images are as clear as possible & include as much detail as you can. As tempting as it is, please don't call us to log damaged blinds as we will need to see images of your blind to be able to remake this for you.

Am I able to amend my order once it has been processed?

Due to the bespoke nature of our products and the way in which we process orders and order materials, once placed it is not possible to amend or cancel orders. On priority dispatch blinds, your order goes to the front of the queue and can be started in as little as 15 minutes. This is due to the process being designed to deliver your order to you as quickly as possible. Please check your details before you confirm your order and consider our SizeSure guarantee for peace of mind.

How can I save a quote without ordering?

The best way to save your details for later is to register as an account user - This enables the use of saved baskets - which you can come back to at any time to complete your purchase.

Once logged in, to get save a quote before you order, enter your sizes on your products and add to a basket.

Simply save your basket at the checkout page and come back later to confirm your purchase. Why not take advantage of our free sample service, sent via first class post, order up to ten free samples.

We also offer an industry leading Sizesure measurement insurance service. Visit our Sizesure page for more information.

Still not sure? Contact our expert customer services team for advice on blind options and materials!

How do I order my free samples?

To order your free samples, just click on the ‘Get a sample’ button on your desired product page. Selected free samples will then be added to your shopping cart labelled with the price £0.00, where you will be required to complete the normal transaction steps. You can order up to ten free samples per order via our web page – if you require more, create a new order or call customer services on 0370 218 7042

How much notice do I have to give to cancel my order?

Swift Direct Blinds offers no cancellation right for our custom-made and made-to-measure products, which includes any blinds, curtains and any other made-to-order products on our website, unless otherwise advertised. Due to the way our production queue is set up, especially for Next Day Dispatch orders, we won't be able to cancel your order. Due to the made-to-measure nature of our products, once we have started production we are unable to amend or cancel your orders.

How does Klarna Work?

We have partnered with Klarna to offer a buy now pay later service. Once you have entered your address information, Klarna may be presented to you at the checkout as a payment option to pay in 30 days or split your total into 3 payments. Any pay later contract made is between yourselves and Klarna with Swift Direct Blinds unable to amend or alter your credit with them.

I do not like the colour or fabric of my blind, can I return it?

Unfortunately custom-made goods cannot be returned to us if you are not happy with the colour or fabric style you selected. For this reason we're happy to provide free samples to help you decide. Simply choose your fabrics and order the samples on-line, they will be despatched using First Class post.

Delivery

How can I track my order?

You can easily keep track of your orders progress with our online order tracking service. Just enter your order number and delivery postcode & we will let you know what stage your order is currently at. Keep an eye on your orders journey from workshop to doorstep, it couldn’t be simpler.

Click here to start tracking

Can I collect my order?

Due to the way we are setup, we are unable to allow customers to collect their order from our factories.

Booking a fitter?

You should not book a fitter to install the blinds until the blinds have been received by you and you have checked that there are no defects that all parts are present and complete. We also advise not to take specific time off work to wait for a delivery. Swift Direct Blinds will not pay towards or cover the cost of any 3rd party fitter costs you may incur.

Can I have my goods delivered to another address other than my billing address?

Yes you can. When you're completing your order, just un-tick the ‘deliver to billing address' box. A separate form will pop up, allowing you to enter a convenient work or alternative delivery address.

Can I have my order delivered to my workplace?

Remove the tick from the "deliver to billing address" option and enter your chosen address.

Can I have the option of a timed delivery?

No, unfortunately at this time we are unable to offer any timed delivery services however most couriers will send a 2-hour delivery window to you on the morning of delivery. Deliveries will take place between 8.30am-6pm Monday- Friday (excluding bank holidays).

On selected products there is the option to use our Next Day despatch service. This is available only on selected products and once ordered your blinds will be made and dispatched the next working day for you. It’s our quickest delivery service at the moment, delivery times remain the same as standard delivery between 8.30am-6pm Monday- Friday (excluding bank holidays).

See here for full information about delivery.

Do you offer overseas deliveries?

We currently deliver to UK mainland, Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and the Channel Islands only.

If you wish to order blinds for abroad we can deliver to your UK mainland shipping agents. Please note any blinds leaving the UK are no longer covered by our warranty.

How long will my order take?

Standard delivery is usually five to seven days; non-mainland can take up to ten business days. You can see the current lead time on the product page before ordering and you will be informed of an expected dispatch date within 24 hours after purchase.

I'm missing a part of my order?

As our made to measure goods are despatched from different factories, it is not unusual for part of your order to be delivered on another day within the expected delivery range. Some parcels naturally are split in the courier sorting hub for two different delivery drivers to deliver.

Vertical blinds - As our vertical blinds are sent out as two items, our courier will normally split these items up and can be on different delivery vehicles.

If you have only received one item, don't panic – give us a call to find out more information.

What are the procedures if my goods are lost by the courier?

If your goods have gone missing, please contact our customer services as soon as possible. Note on Vertical blinds - As our vertical blinds are sent out as two items (slats and head rail), our courier may split these up and put them on different delivery vehicles. If you have only had one item, please do not panic and feel free to give us a call for more information.

If you have ordered more than one type of blind you may find that these are delivered separately.

What are your delivery charges to the Channel Islands?

We do deliver our products to the Channel Islands, but understandably, there is an extra cost. All Channel Island orders will be charged at UK prices, with an additional amount added on. For the latest information, visit our delivery page

What are your delivery charges to the UK?

Our delivery charge is as follows:

  • Standard £7.99 (Standard delivery of 5 working days, Monday to Friday, 7am-6pm)
  • For more delivery information, visit our delivery page
What do I do if my parcel arrives damaged?

On the rare occasion that a parcel is damaged in transit, please sign as ‘damaged’ on the carrier’s note. If the goods inside are actually damaged rather than just the packaging, please contact customer services as soon as possible.

What happens if I miss my delivery?

If for any reason you miss your delivery, the delivery company will leave their calling card with information on how to arrange a re-delivery at your convenience. A re-delivery will operate at no extra cost to yourself.

What if i'm not at home at the time of delivery?

If for any reason you miss your delivery, our delivery company will leave their calling card and information on how to arrange redelivery at a convenient time for you, for no extra cost.

Which courier do you use to deliver my blinds?

Our carrier partners are TNT, DX, DPD, IFS and Tuffnels. If your courier does not arrive or your package has gone missing, contact our customer services team.

Free Samples

Do I need to place my order before I order a free sample?

You do not need to place an order to get a free sample. You can order up to ten samples by clicking the 'Get a sample' button. If you require more than ten samples, create a new order or call customer services. Samples are posted out First Class.

Even though you offer free samples, am I going to be charged for the carriage?

Samples are posted free to you, by first class post.
If you order samples as part of a wider product order, you will only be charged the appropriate delivery costs of your product order.

How do I order my free samples?

To order your free samples, just click on the ‘Get a sample’ button on your desired product page. Selected free samples will then be added to your shopping cart labelled with the price £0.00, where you will be required to complete the normal transaction steps. You can order up to ten free samples per order via our web page – if you require more, create a new order or call customer services on 0370 218 7042

How long will it take to get my samples to me?

Samples are sent by First Class post on the day of order if ordered before 12PM and the very next day if that time has passed. If your samples haven't arrived within five normal working days, contact our customer services team, who will assist as required.

How many free samples can I order?

You can order up to 10 free samples per order placed. If you require more samples you can place another separate order.

General

What is your email address?

If you have an enquiry, first check that your question isn't already answered by our FAQ list. If not, you can email us directly using [email protected]. We will aim to get back to you within one business day.

Where do I send my reviews about my purchases?

If you wish to review your Direct Blinds purchase, you can submit your thoughts to Trustpilot

Measuring & Fitting

Do you supply screws with your blinds?

We currently do not supply screws with your blinds. This is becuase the type required varies greatly depending upon the surfaces you are fixing to:

For Timber, use wood screws. For Plaster or Maisonary, use plastic plugs and screws or plasterboard fixings, and for Steel, use self tapping screws with a steel drill bit.

All are available from your hardware store.

What “working tolerances” do you deduct if I select a recess measurement?

As our blinds are made to measure, we take a small deduction from the recess measurements you provide to ensure a perfect fit. See our measuring guides for more information on our working tolerances.

What do I do if my roller blind is too stiff to operate?

If your blind is operating with resistance, it may not have been fitted correctly. Check your blind against the advice given in our fitting guides to ensure that there is enough movement space between brackets. If you believe that your fitting is correct or your product is damaged, call customer services who will be happy to help.

What is 'Exact Size' when ordering a roller blind?

The Exact size of a roller blind relates to the actual finished width of the total span of the blind, so from one bracket to the other. The fabric is always 35mm less than the overall exact width, due to the mechanism and brackets. This difference in size allows the blind fabric to move freely without becoming caught in the mechanism.

What type of brackets do you supply?

All of our products are supplied with brackets for either face fixing, to the wall or frame, or top fixing to the ceiling.

These may be a universal bracket with multiple fixing holes or different brackets for each method. For advice and guidance on fixing your brackets safely, visit our fitting pages.

Will I be provided with the fitting instructions with my blinds?

All blinds are supplied with fitting instructions, included in the packaging of your product.

However, If they have been omitted in error or have been misplaced, all guides are also available digitally here

How do you measure a bay window?
We have full downloadable measuring guides for both square bay windows as well as angled bay windows here on our website. If you have any further questions or concerns, contact us on our email address or customer service number.
What is a recess measurement?

A recess measurement can be best described as the opening space inside of your window. A recess-fit blind will sit within the opening of your window, without overlapping onto the wall. To take the correct measurements for a recess-fit blind, accurately measure the inside width of your window in three places, writing down the narrowest. This is your recess width. Then measure the inside drop of your window in three places, writing down the shortest. This is your recess drop.

We will reduce your recess sizes by a small amount to ensure the blind fits within the opening accurately without catching. For more information on our resizing policy, visit our working tolerances information page.

Our Products

Are the blinds covered under a warranty?

All of our blinds are covered by a 12-month standard warranty. We also extend this to a five-year guarantee on the majority of blinds produced in our own factories. For full details on our warranty offer, visit our terms and conditions.

Can I order the vertical blind slats only?

Yes. If you wish to repair an old blind, change the look and colour or replace existing vertical blinds slats for any reason, then we sell individual slats/louvres/vanes) as well as full blinds.
To view our wide range, visit vertical-blind-slats only

Do you sell electric blinds?

We have electric blinds available in a number of styles- rollers, wooden & venetians blinds. Revolutionise your home by choosing to go electric & pairing with a Smart Home Hub enabling blind control using your Amazon Alexa or phone.

Take a look here for all the information on electric blinds.

How accurate are your product images?

Whilst we make every effort to ensure the product swatch imagery shown is as accurate as possible, some images may not be a true to life depiction of the actual material or certain images may not be available. Any difference in colour is mainly due to the different settings of one device screen to another.

Lifestyle shots are provided as a guide to show the fabric made into a blind and the actual blind shown may not be the same style or type of blind for this product. If you do have any queries surrounding our products or would like further imagery, please contact our customer services department.

We also offer a free and fast sampling service of all our blinds and curtain materials. If you are unsure about the product before purchasing then please use this service by clicking 'Get A Sample' and completing the checkout process.

How do I clean my blinds?

Blinds can generally be wiped with a clean, damp cloth. Do not use any type of detergent to clean your blind as this may damage or stain the blind. Do not oil or lubricate any part of the blind.

Please look for any specific information provided for your selected product.

PVC fabrics are great for areas such as kitchens and bathrooms, where blinds are most likely to get splashed.

Is your chrome finish control chain suitable for use with my bathroom blinds?

We only use chrome finish, nickel-plated brass chain for our roller, roman and vertical blind control options. These are guaranteed to be rust-free in all moist conditions including bathrooms, kitchens, conservatories and any other high-moisture areas. Unfortunately, some suppliers use nickel-plated steel which will rust and can cause staining to your blinds and other furnishings.

My roller blind cord keeps breaking?

Some of our roller blinds are fitted with 'breakaway chain connectors', which can give the appearance of being broken when they come apart. This is not usually the case - just clip the chain back into the connector to restore. These blinds are built this way to break under pressure, avoiding the risk of strangulation.

What are the differences in the Roman linings offered?

We offer a variety of linings for our Roman blinds, so it's worth taking some time to consider which option will best suit you.

The standard Luxury lining is a plain cotton sateen, designed to suit most living spaces. Blackout linings will darken your blind, only allowing light through the stitch lines - ideal for bedrooms and nurseries. Thermal is a plain lining with a heat conductive coating to help prevent heat from escaping in the winter and to insulate in the summer. Interlining is a bonded fabric which adds a thicker look and feel to your Roman blind.

If you're not sure which type of lining will be best you can request a sample by email ([email protected]) or call us on 0370 218 7042.

What child safety procedures do you have in place for your products?

All of our blinds have been extensively tested and are fitted with child safety devices. To explore the child safety information for each product, visit our safety page - child-safety-make-it-safe

What does the warranty cover?

Full details of our warranty cover can be found in our terms and conditions, available here - terms and conditions

What happens if my blind fabric is out of stock?

In the unlikely event that your choice of blind fabric is out of stock, you will be advised of a new delivery date or an alternative fabric choice. It may be worth considering a back-up option in advance in case your chosen blind isn't available for an extended period of time – order free samples to help with the decision-making process.

Where are the blinds manufactured?

The vast majority of our blinds are handmade by a skilled workforce, employed from the local area using both traditional and modern manufacturing methods in order to produce high-quality blinds and curtains that are then shipped directly to you – a hard-to-beat service from an unbeatable company. Our partner manufacturers, when used, have years of experience in supplying quality, made-to-measure blinds and curtains.

Visit our about us page for more information.

Where do I find out what the fabric is made from?

The fabric composition of each blind or curtain fabric is available in the 'details' tab on individual product pages.

Which blind would be most suitable for a bathroom?

Faux Wood, Roller, and Vertical blinds in moisture-resistant fabrics, are all particularly suitable for bathrooms. To explore our various options, please browse our bathroom blinds page.

Pricing and Payment

How do I access a VAT invoice for my order?

Access and print the VAT invoice for your order using our new online function. Designed to make things quicker and easier for you. Just enter your order number and delivery postcode & you’re good to print.

Click here to get your documents printed.

How can I save a quote without ordering?

The best way to save your details for later is to register as an account user - This enables the use of saved baskets - which you can come back to at any time to complete your purchase.

Once logged in, to get save a quote before you order, enter your sizes on your products and add to a basket.

Simply save your basket at the checkout page and come back later to confirm your purchase. Why not take advantage of our free sample service, sent via first class post, order up to ten free samples.

We also offer an industry leading Sizesure measurement insurance service. Visit our Sizesure page for more information.

Still not sure? Contact our expert customer services team for advice on blind options and materials!

How does Klarna Work?
Is it safe for me to use my debit/credit card on your website?

The Swift Direct Blinds website uses Adyen to authenticate your payments, which enables us to ensure that your details are processed using the most advanced secure technologies available. We currently accept Visa, Paypal, American Express and Mastercard payments.

Transactions use the "Secured by MasterCard" and "Verified by Visa" services to further enhance fraud prevention. All of your credit and debit card information is entered directly into the Adyen, thus we do not see, nor do we directly process, your card details. We only receive from Paypal a reference to your payment, along with the amount.

Adyen is fully approved as a level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance that can be achieved. They are audited by an independent third-party company, who are an official Visa Qualified Security Assessor.

What type of payment methods do you accept?

We currently accept Visa, Mastercard and Paypal payments. All orders are processed securely through our partnership with Adyen.

Cancellations & Returns

How do I report a fault or damage to my blinds?

We are sorry you’re having to read up on this particular subject, rest assured though we will do everything we can to resolve any issues with your blinds.

The quickest and easiest way to report a fault or damage to your new blinds is using our web contact form. Please ensure you fill in all the boxes & attach photos that clearly show the fault or damage. If the problem with your new blinds relates to sizing issues, please include an image of your blind next to a tape measure showing the incorrect sizes.

This link will take you to our contact form.

If it’s easier for you, you can send across your query & images via email. Customers services can be reached using [email protected]

To help make sure there are no delays, please ensure your images are as clear as possible & include as much detail as you can.

Am I able to amend my order once it has been processed?

Due to the bespoke nature of our products and the way in which suppliers process orders and order materials, once placed it is not possible to amend or cancel orders. This is due to the process being designed to deliver your order to you as quickly as possible. Please check your details before you confirm your order and consider our SizeSure guarantee for peace of mind.

How much notice do I have to give to cancel my order?

Swift Direct Blinds offers no cancellation right for our custom-made and made-to-measure products, which includes any blinds, curtains and any other made to order products on our website, unless otherwise advertised. However, if you change your mind before your goods are manufactured, we may be able to halt production, although this is not a guarantee. It is therefore important to contact us as soon as possible if you wish to cancel your order, and we may be able to refund your purchase, minus any costs incurred. Any next day orders cannot be cancelled due to their urgent production.

I do not like the colour or fabric of my blind, can I return it?

Unfortunately custom-made goods cannot be returned to us if you are not happy with the colour or fabric style you selected. For this reason we're happy to provide free samples to help you decide. Simply choose your fabrics and order the samples on-line, they will be despatched using First Class post.

I have received the wrong size blinds, can I return them?

To give complete peace of mind and confidence when placing your order we recommend selecting our SizeSure guarantee. Put simply this means that in the unlikely event of you miss measuring your blinds , we will replace or alter them to the correct size. As you can appreciate a few simple rules apply, so please check the full Terms and Conditions by following this Link.

Unfortunately, made to measure items cannot be returned for a full refund. Our full T&C’s can be found here.

If the error is down to us then obviously we will put things right for you.

If you would like guidance on how to take the required measurements accurately, please refer to our measuring guides or contact us directly - we will be pleased to help you.